Cancellations & Refunds
Florence Angel is a leading online florist in India, with the focus to deliver 100% customer satisfaction and improved products and services. We deal with highly quality items such as flowers, gifts and cakes, and in the process. If anything goes wrong, customers can complaints and share their concerns with us anytime. We promise to listen to your issues carefully and resolve the same as soon as possible. If needed and under unavoidable circumstances, we will also refund the entire amount under specific conditions.
1. If order has been cancelled by customer two days before the date of delivery, customer will be entitled to take full refund of money after deduction of bank charges and other statutory taxes.
2. If customer complains for quality of products which has been delivered, we will first inquire about the case and if it’s found true, customers will get refund of the purchase price of the products(s) concerned or the product(s) will be replaced as the customer desires.
3. All mails regarding cancellation or refund should include specific details about the Order, Cancellation Reason, and Refund Account Status. Order cancellation mails should be sent to firstname.lastname@example.org with the subject: Cancellation Request.
4. Refund of money shall be made only under the following conditions:
Order was not delivered to the recipient.
Order was cancelled at least Two day before delivery date
5. In case of order cancellation, payment will be refunded after deduction of bank charges and other statutory taxes.
6. The total refund amount will not exceed what has been paid by the customer. Florence Angel will not be liable for any claim or loss beyond the amount actually paid by the customer.
7. Any discount or exemption amount cannot be claimed for refund.
8. In all matters related to refund and cancellation, Florence Angel shall have the deciding hand.