Disclaimer

Your order is valuable to us. Please go through the disclaimers & stay informed.

Delivery of order will be confirmed on your e-mail as specified during order process.

Florence Angel cannot commit any fixed/specific time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 10 am to 8 pm on the given date.

Orders received on any day till 5 p.m. IST will be delivered on same day unless the delivery date is mentioned.

The delivery shall be made at the address which is provided on the order received by Florence Angel and will NOT be redirected/ redelivered to any other address in any circumstances.

The delivery shall be made only in the cities/locations mentioned in the List of Serviceable Cities.

Order cannot be cancelled or modified unless requested 2 days prior to the delivery date.

In case a delivery is not possible on public holidays or local restriction, orders will be delivered on next working day.

If you wish to change or cancel your order you can do so by calling +91 8130948340 or email us at support@florenceangel.com Please give at least a days notice before delivery date.

Our normal delivery hours are between 10 am – 8 pm
Midnight delivery hours are between 11:00 pm – 12:30 am
Express Delivery is usually completed within 4 hrs or as scheduled.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order. If the recipient is not found at home / office, your order will be delivered to neighbour, reception, or security. Your order will be considered as delivered and we will not be responsible for any damage or loss of items. The order will be considered delivered in the following events:
– Delivered the product at the Gate/Reception/Neighbourhood.
– Delivery not done due to wrong address.
– Premises locked.
– Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
– Recipient refused the products.

Orders placed for Valentine week (7th – 14th February) cannot be modified/cancelled.

We cannot commit fixed time delivery for Valentine week due to Valentine’s rush.

On occasions such as Diwali, Holi, Mothers Day etc, we can not commit delivery timing.

All items under “GIFTS” category will be delivered through DTDC, Blue Dart or First Flight Courier or any other courier company and the delivery made by them are subject to the terms and conditions of such courier companies. If you have ordered multiple products, products (flowers, cakes & chocolates) will be delivered on delivery date and gift items usually take 3-4 working day of shipping time depending on the product, availability and other parameters.